1. Returned goods and cancellations
2. Warranties and guarantees
a) The guarantee will be subject to the following conditions:
I. It will not apply to any defect or damage resulting in any alteration or modification to the goods without the Company’s prior written consent, incorrect storage, normal wear and tear, overloading, misuse, abnormal conditions of use, incorrect installation, maintenance or repair, use which is not in accordance with the Company’s or the manufacturer’s instructions, any act or omission of the Customer or any third party or any fault in any other goods or equipment.
II. The Customer must complete and return the Company’s Returns Authorisation Form in relation to any such defect or damage. If it appears to the Company from the information in the completed form that such defect or damage is covered by the guarantee, authorization will be issued confirming that the goods concerned may be returned, subject to verification by the Company after inspection of the goods. The authorisation is valid for 28 days from the date of issue, and if the goods concerned are not returned during that period, new authorization must be requested.
III. Allegedly defective or damaged goods must be returned to the Company with their original packing and, where applicable, all related manuals and accessories as well as a copy of the completed Returns Authorisation Form. Any package without valid authorization will be refused. The Customer may be charged carriage to return the item(s) to the Company should the claims of damage of defect and/or damage prove to be false - this may be paid upfront or deducted from the total refund value.
IV. If the Customer makes any claim in relation to any goods falling outside the terms of the guarantee ie, physical damage occuring by accident or incident,the company reserves the right to refuse the return. The Customer must collect any returned goods within 5 days of notification that they are not covered by the guarantee or on written instructions from the Company. If the item(s) are not collected nor is an agreement in writting created, the Company will dispose of the goods. If the customer agrees to collect the item however does not do so within the time frame of 5 day, the Customer will have to pay storage charges of £5.00 plus VAT per unit for each day or part of the day from the end of that period to collection.
V. The guarantee will apply to goods replaced or repaired under the guarantee for the balance of the original guarantee period.